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CSR of the Year

Congratulations to the 2017 CSR of the Year

Brooke Miano
Brown & Brown of IL, Inc. d/b/a Weible & Cahill
Lisle, IL

Click here to read her award winning essay.

The IIA of IL scholarships and awards are for members only. Please login above to access this information.


Educational Scholarship & Eugene Sberna Memorial CIC Scholarship  

IIA of IL is proud to offer our members and their staff the opportunity to earn educational scholarships to all of IIA of IL’s education programs.

In remembrance of IIA of IL Past President, Eugene Sberna, and his unconditional support of the CIC program, IIA of IL is proud to offer scholarships for those students willing to take the necessary commitment of time, hard work and dedication to earn the CIC designation. Please see the scholarship application for more information including qualifications, rules and restrictions, click here

Now Accepting Nominations for the 2018 CSR of the Year

Nominations are now being accepted for the 2018 National Outstanding CSR of the Year. This award is the highest honor for insurance customer service representatives who have distinguished themselves through contributions to their industry and profession.
(Self-submissions are encouraged.)

Open to everyone regardless of affiliation or professional designation, candidates must:

  • Be an insurance customer service representative, or have primary responsibility for customer service duties
  • Write an essay of no more than two pages double-spaced (approximately 1,000 words) on the following topic: “In today's business environment, CSRs are finding that more work is required from a smaller staff pool. As a CSR, what four ways have you found beneficial in helping you accomplish work tasks while still providing excellent customer service? In short, how do you do more with less?”
  • Submit letter(s) of recommendation from a professional reference(s).

To make a nomination, please complete this form and return to today so that your nominee may be contacted.

You may nominate yourself.

Deadline for all materials is May 1, 2018.

Click here to make your nomination.